International Orders

Dear Valued Customer,

Due to the complexities of international shipping, the only way to
obtain our products is to use one of our valued distributors or to ship our products outside the US or is through by using an international package forwarder.

1. One international shipping partner, Shipito, is skilled at making international shipping arrangements and is also able to negotiate lower shipping prices due to high volumes with many carriers. Shipito staff supports 12 languages for customer communication.

Here’s how it works: 

• Go to Shipito and sign up for a free account.  You will need to enter your name, country, and email address.  Shipito will send an email to that address to confirm your account. 
• You will receive a US address from Shipito to be used when purchasing products from www.nemechekprotocol.com.  Be sure to add the Suite number (#) or Box number (#) given to you by Shipito to your order.  Not adding the suite or box number may delay your parcel when received by Shipito.
• At checkout, do not pick the blue “Checkout” bar, pick the purple “Shop Pay” or yellow “Pay Pal” bars. Otherwise, your order’s shipping address will not match your billing address and that will trigger a credit card alert, holding your order, requiring us to collect personal identifying documentation from you.  If you use Shop Pay or Pay Pal to pay, we will not need to get any personal information from you and your payment will be processed without issue.

• After you place your order with Shop Pay or Pay Pal, we will ship your package the next business day to the Shipito address you entered on the order screen.
• When Shipito receives the package from us, your package will be checked into your account 24-48 hours after it arrives at the Shipito warehouse. Once it is checked in, pictures are taken of the outside of the package to show the arrival condition of the box. You will receive an email notifying you of your package's arrival.  From this point, you can log into your account and view your package and ship it to your home.
•  Our responsibility is only to ship your package to your international packager forwarder in the U.S., and our involvement ends once it is delivered to your package forwarder.  We are not responsible for the shipment of your package from the forwarder to your delivery address.

Because of a growing problem with fraudulent international orders, were asking our customers to pay for their orders either by PayPal or Shopify's Shop Pay option at checkout.  These services help us identify and control fraudulent orders.

**The Nemechek Protocol and its affiliates have no formal relationship with Shipito nor any other freight forwarding service, and as such, we are not responsible for any shipping, handling, or delivery errors that may occur after your order has been delivered to your U.S. address.**